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In order to grow in a sea of sameness, companies must understand their customer’s needs completely. Both simple and obvious, right? Then why do many customer interactions end without the customer feeling a sense of true value in the services or products that they received? We will explore the Value of Value in an interactive discussion about delighting the customer at every step and the return for that effort.
Friday, April 26th - 12:00pm to 1:00pm
Location will be shared via email one day before the event.
Speaker(s):
Barry Stephens
Vice President, Omni Academy
Barry currently serves as Vice President of the Omni Academy. In this role he oversees Omni’s training strategy, including LMS development and analytics. He has previously served as a CMO as well as other executive and senior sales and business development roles in both the logistics and IT industries.
Having been both a transportation buyer and provider, Barry brings a unique leadership perspective with a strong belief in collaboration as a practice and providing clients with creative value that can only be developed with knowledge from both sides of the table.
